How likely are you to recommend HP Large Format Knowledge Center to a colleague?
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Not at all likely
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Extremely likely
Hello everyone, I hope someone can help me on this one. I was printing a job when suddenly our Latex HP 330 stopped printing. It was giving me this error (21.5:03). As you can see on the image, it was asking me to turn off the printer and remove and insert manually the printhead maintenance cartridge. Which I did, but it did not work and then another error showed up (21.2:10). So, I removed the old Maintanance Cartridge and replaced it with a new one (doing this manually since the printer is off). The problem is that our printer is not accepting the new one. It keeps giving me the same error over and over again (21.2:10). Everytime I turn it on, it will stop at around 60-64% when is doing the "ink checking" folling a little noise on the Maintanance Cartridge like is trying to engage. I'm not sure if the Maintanance Cartridge should be pushed all the way to the back or leave it on the front!? Like I said, I have to do this manually, so I don't know exactly where I should leave it, so the printer can recognize it and start working. thank in advance. If you need more details, let me know. Solved! Go to Solution.